Our company is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable commercial and residential cleaning services in Dubai. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions about cleaning services for your convenience.
What should I expect on my first appointment?
We will arrive at your home, we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home.
How do i cancel or reschedule a clean if i am sick or something comes up?
We require 48 hours notice for reschedule or cancellations. There will be a $30.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 8:00 am. We will do our best to reschedule your cleaning that same week.
Why should i choose you over your competitors?
You should choose Safaeewala Cleaning’s for many reasons. One of which is that we are a locally owned and operated house cleaning business, which means we will always be willing to meet with you face to face and give you the best experience possible. Safaeewala Cleaning began using green cleaning products to help reduce toxic chemicals in your home and in the air we breathe. Not to mention we have expert trained staff and a quality assurance manager to make sure the staff is adhering to and following proper instructions. Our employment process is strenuous, so we can provide you with the most loyal and experienced staff to clean your home. We pride our self on being reliable and trustworthy and make sure we exceed your expectations with our cleaning services in dubai.
Do i have to be home when you are cleaning?
No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.
How will our relationship work?
We recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have.
Can i get an over the phone estimate or do you have to come to my home?
We offer in home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “Get a Quote” tab on our website and fill out the information. In order to give an accurate house cleaning estimate we will need to know what type of service and how many square feet we will be cleaning. For any other estimates you will need to call +971 55 628 2374.
Do you offer a satisfaction guarantee?
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
How do i pay for my cleaning services?
You can either pay with a check, Mastercard/Visa, Cash or online. A check is used by leaving it with us at the office, or leaving it on your kitchen table for our cleaning crew to pick up. We also take Master card and Visa, we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.
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Safaeewala look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.
